Yes. Once an employee successfully completes their course the system automatically produces a digital certificate that can be downloaded, printed, emailed and shared. Staff can easily provide Managers or HR with a copy of their certificate. Certificates are valid for 365 days.

The average time to complete a course is 45 minutes from start to finish, depending on the speed of the learner. It also varies slightly depending on the course. For example, Dishwasher generally takes about 35 minutes to complete.

No. Users do not need to complete courses at one time. They can exit the course as many times as needed and the system will remember where they left off. They have 30 days to complete the course.

We will be adding Spanish and French subtitled versions of all of our courses beginning the week of March 23, 2020. Our courses have been developed for learners at all levels. They have been designed to be easy to understand, easy to remember and easy to implement. In addition, we have incorporated terms and concepts familiar to the food and beverage industry. We speak foodservice so your team can speak food allergy.

Any company that provides food and beverage to the public can adopt our training. Location can mean a specific address, venue, concept, ship, etc. If you are not sure please get in touch learn@dineaware.com or visit the 'Book a Call with Paula' section above and schedule a 15-minute call.

Our courses are one link sign up. We provide you with all 6-course links. All you need to do is share the relevant course link with your employees. This makes the training process with current employees and new hires easy, effortless and automated. Course links can be shared as a part of your company's onboarding process. Staff can even complete their training before the first day of work. Manager's time is spent reinforcing important concepts instead of constantly retraining new staff.

People can only communicate what they understand. Think about it like this: Imagine you are in a foreign country and you are lost, it’s getting dark and you ask for directions from someone who doesn’t speak your language. You can’t understand each other and the other person seems to be less than thrilled about giving directions. How confident would you be about the information you were given? Would you trust the information? How anxious would you be? (big time!) It is the same with food allergy communication, it can be like speaking another language. Not being able to 'speak' the same language when making ordering decisions triggers the same level of anxiety but there is a possibility of a very serious reaction or death at stake.

With 170 identified food allergens globally it is not always possible to accommodate but everyone can communicate. Helping teams be prepared and aware to make informed decisions as a company or with guests is at the heart of our approach. Many of the principles taught in our courses, like The Golden Rules of Never, can be applied to dietary restrictions not included in our 14 Common FAI unit.

We care for you the way you care for your guests. We will always strive to go above and beyond to help you and your employees. That's a promise! And we never make promises we can't keep. And that's a promise.