COVID-19 Response | Train Now, Pay Later

Defer Payment for 3 Months

Now, more than ever, it is essential for companies to demonstrate they are doing everything they can, covering all bases to create the highest standards in safety.  Properly deployed food allergy training can help to elevate overall safety standards due to additional levels of precaution.  

  • Leverage food allergy training standards to maximize COVID-19 safety efforts.
  • Even in a COVID-19 world food allergy safety is still a high priority.
  • Help to close safety knowledge gaps for staff still working and when they return.
  • Take advantage of the downtime and be proactive.  Get the team prepared for recovery efforts.
  • Reassure your customers you are doing everything you can to create the safest possible environment for all guests.
  • Reassure your employees that you are equipping them with every possible tool to ensure that food allergy missteps do not complicate an already complicated situation.

Safety and trust are and will always be the key to attracting customers and maintaining consumer confidence.  However, we know that right now with the pressures of COVID-19 survival is the key priority for hospitality and food & beverage businesses.

We want to do our part to help businesses fight to live another day.  So, we are taking the unprecedented step to help companies take proactive measures to close safety gaps by offering immediate access to our training now for all team members while deferring payment for 3 months (see terms & conditions below).

Our online, on demand courses will allow companies to deliver training to every employee whether they are at work or at home.  

This means all staff will be prepared now and when the restrictions ease.  Companies will be in a position to deploy food allergy awareness and best practices that will go along way in helping to strengthen safety and consumer trust.9 Safet

Maximize Safety Efforts Now

and we will delay all billing for 3 months.

Step 1:  Choose your payment option (monthly or annual below).

Step 2:  Complete the registration.

Step 3:  We will send you instructions about how to implement training right away (more details are provided after purchase).

Step 4:  You will not be billed for 3 months after your date of purchase.

Step 5:  Train your team.


*Terms & Conditions below.

In a post-COVID-19 world, wary consumers will naturally lean towards businesses that can demonstrate they are doing 'all that they can' to implement every safety measure possible.


Train up to 10, 20 or 100 employees/month* and defer payment for 3 months.

COVD-19 Payment Deferral - Our monthly plans come in 4 sizes: Small, Big, Bigger & Enterprise. You can train 10, 20 or 100 employees per month/location starting as little as $80 monthly. All payments will be deferred for 3 months from the date of purchase. (*All prices are in USD, per location)


Train up to 120, 240, 1200 employees/year* and defer payment for 3 months.

COVD-19 Payment Deferral - Our annual plans come in 4 sizes: Small, Big, Bigger & Enterprise. You can train 120, 240 or 1200 employees per year/location starting as little as $880 annually. All payments will be deferred for 3 months from the date of purchase with this one-time purchase. (*All prices are in USD, per location)

Still Have Questions?

Book a Call with Paula

If you still have questions, need help or another type of workable solution schedule a 15-minute discovery call with Paula.
  • Full Team

    The single most important driver of training success, maximizing safety and limiting liability is to ensure that every single employee is trained - because everyone has a part to play in prevention.

  • Online & On Demand

    Whether your employees are at home or at work all of our courses can easily be accessed online, on any device, at any time. Helping your front line be prepared now and when the crisis ends.

  • One Standard

    Our full team, full time training model companies can train every single current employee and new hire, at all locations, worldwide for the entire year or monthly (you choose).

Company Training

How Big is Your Team?

One location or 100,000. We help automate food allergy training and the awareness message for teams and companies of any size.

Individual Courses

For Food & Beverage Professionals

One course per person. If you are a foodservice employee in the front or back of house and want to 10x your skills is the the option for you.

Dine Aware Difference

When employees understand and know how to communicate about food allergies, it saves everyone time, money, minimizes mistakes, reduce slowdowns & helps to create safer, more informed ordering decisions and confident experiences.

  • Mistakes, misunderstandings, service slow downs are all minimized.

  • Automate training to lessen the impact of staff turnover.

  • Full team training focus helps to support a culture of checks and balances.

  • One standard food allergy message for all staff, locations, brands and concepts.

  • Ordering decisions are more informed and aware.

  • Training has been developed to reinforce memory.

All employees, everywhere, all the time.

Training is automated and affordable at scale. Our six courses can been delivered to every single front and back of house employee.

Our Partners

who we are proud and honored work with

Chef Philippe Pinon

Culinary Director

I would to thank Paula and the Dine Aware team for providing exceptional service to the onboard team and training F&B Front and Back of house crew members. We at Silversea are very satisfied to be your client and are looking forward to a long-lasting relationship.

Meet Our Founder

Paula Cooper

I live by a personal code, leave a place better than you found it. I can’t think of a better way to do that than helping people understand each other. I know first hand what it is like to eat out with a dietary restriction. I also know that not everyone can accommodate me, and that’s ok. But, making the decision to order rests on staff being able to understand my questions and knowing how to answer them correctly. I wanted to give foodservice a powerful tool that was useful for everyone, not just the customer. Helping employees understand the language of food allergy gives them insight in how to communicate with coworkers and customers. It creates a culutre of awareness that elevates the entire team with pride and confidence.

Vlado Momiroski

Food & Beverage Director

Dine Aware is a great tool and essential element in our industry. With the amount of allergies increasing year after year, this program has drastically helped us to improve our awareness, boost knowledge and raise the confidence with our teams.
5 star rating

Very thorough, easy to comprehend and clear explanations.

Peter Gyor

I have enjoyed the whole course. I also appreciated the whole framework. Great way of making staff understand the importance of this matter. I Highly recomme...

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I have enjoyed the whole course. I also appreciated the whole framework. Great way of making staff understand the importance of this matter. I Highly recommend to any manager.

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5 star rating

Very informative

Morgan Dias

The information provided is very good and will help the hospitality industry to a great extent to help our FAI customers have an safe and enjoyable meal.

The information provided is very good and will help the hospitality industry to a great extent to help our FAI customers have an safe and enjoyable meal.

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5 star rating


Shane Larocque

was very easy to do in your free time .

was very easy to do in your free time .

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5 star rating


leonilo awitan

5 star rating

Excellent refreshment

Arjun Nair

5 star rating


Marc Labonté



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5 star rating


Raey Mersha


star rating

5 star rating


Paulo carrion chunga



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  • Is there a completion certificate and how is it shared?

    Yes. Once an employee successfully completes their course the system automatically produces a digital certificate that can be downloaded, printed, emailed and shared. Staff can easily provide Managers or HR with a copy of their certificate. Certificates are valid for 365 days.

  • How long does it take to complete a course?

    The average time to complete a course is 45 minutes from start to finish, depending on the speed of the learner. It also varies slightly depending on the course. For example, Dishwasher generally takes about 35 minutes to complete.

  • Do the courses have to be completed at one time?

    No. Users do not need to complete courses at one time. They can exit the course as many times as needed and the system will remember where they left off. They have 30 days to complete the course.

  • What about staff that speak other languages or do not have advanced levels of education?

    We will be adding Spanish and French subtitled versions of all of our courses beginning the week of March 23, 2020. Our courses have been developed for learners at all levels. They have been designed to be easy to understand, easy to remember and easy to implement. In addition, we have incorporated terms and concepts familiar to the food and beverage industry. We speak foodservice so your team can speak food allergy.

  • What do you mean by a 'location'?

    Any company that provides food and beverage to the public can adopt our training. Location can mean a specific address, venue, concept, ship, etc. If you are not sure please get in touch or visit the 'Book a Call with Paula' section above and schedule a 15-minute call.

  • What do you mean by automating training?

    Our courses are one link sign up. We provide you with all 6-course links. All you need to do is share the relevant course link with your employees. This makes the training process with current employees and new hires easy, effortless and automated. Course links can be shared as a part of your company's onboarding process. Staff can even complete their training before the first day of work. Manager's time is spent reinforcing important concepts instead of constantly retraining new staff.

  • What do you mean by a food allergy 'language'?

    People can only communicate what they understand. Think about it like this: Imagine you are in a foreign country and you are lost, it’s getting dark and you ask for directions from someone who doesn’t speak your language. You can’t understand each other and the other person seems to be less than thrilled about giving directions. How confident would you be about the information you were given? Would you trust the information? How anxious would you be? (big time!) It is the same with food allergy communication, it can be like speaking another language. Not being able to 'speak' the same language when making ordering decisions triggers the same level of anxiety but there is a possibility of a very serious reaction or death at stake.

  • How does your training apply to other types of dietary restrictions (i.e. vegan)?

    With 170 identified food allergens globally it is not always possible to accommodate but everyone can communicate. Helping teams be prepared and aware to make informed decisions as a company or with guests is at the heart of our approach. Many of the principles taught in our courses, like The Golden Rules of Never, can be applied to dietary restrictions not included in our 14 Common FAI unit.

  • What support is available?

    We care for you the way you care for your guests. We will always strive to go above and beyond to help you and your employees. That's a promise! And we never make promises we can't keep. And that's a promise.

  • Terms & Conditions - Deferral

    This is a 3-month payment deferral, not free trial (any areas displaying 'free trial' is a system default we cannot change).

  • Terms & Conditions - 1:1

    One Purchase applies to one location only.  If you would like to apply this deferral to multiple locations or you are an enterprise company please email us at or schedule a call (see the 'Book a call with Paula' section above).

  • Terms & Conditions - Payment Begin

    Annual payments will automatically be charged on the third month. The exact date will be provided on checkout.

  • Terms & Conditions - Payment Date

    Monthly payments will automatically be charged on the third month. The exact date will be provided on checkout. An invoice for the deferred period will be billed separately.  

Cross-contact prevention and strengthening consumer trust is the core of our food allergy training. Training that has cross-over awareness with COVID-19 safety will help to foster confidence and business.